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Sea Maui SMS Privacy Policy
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Sea Maui SMS Privacy Terms and Conditions
These SMS Terms and Conditions (“Terms”) govern the use of SMS messaging services provided by Sea Maui through our website and other communication channels. By opting in to receive SMS messages from Sea Maui, you agree to these Terms.
1. SMS Program Description
Sea Maui may send SMS messages to customers, guests, subscribers, and job applicants who choose to opt in. These messages may include:
- Booking confirmations and updates
- Check-in instructions and parking information
- Tour schedule changes or cancellations
- Customer support communications
- Promotional messages, discounts, and special offers
- Employment-related communications for job applicants
2. User Consent
By providing your mobile phone number through our website, online forms, checkout process, verbal communication, or email, you consent to receive SMS messages from Sea Maui.
Consent to receive SMS messages is not a condition of purchasing any goods or services.
Information obtained through the SMS consent process will not be shared with third parties for marketing purposes.
3. Message Frequency
Message frequency may vary depending on your interactions with Sea Maui, including bookings, customer service inquiries, tour updates, and promotional campaigns.
4. Message and Data Rates
Standard message and data rates may apply according to your mobile carrier’s pricing plan. Sea Maui is not responsible for any charges billed by your mobile carrier.
Message frequency may vary.
5. Opt-In Methods
You may opt in to receive SMS communications from Sea Maui through:
- Our website welcome pop-up
- The SMS consent checkbox during checkout
- Online forms
- Verbal consent during a conversation
- Emailing a request to [email protected]
6. Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying:
- STOP
- UNSUBSCRIBE
- CANCEL
- QUIT
After you send a STOP message, you may receive a confirmation SMS indicating that you have been unsubscribed. After that, you will no longer receive SMS messages from Sea Maui unless you opt in again.
Please allow up to 10 business days for your opt-out request to be fully processed.
7. Help and Support
If you need assistance with the SMS service, you may reply:
HELP
Or contact us through our website:
seamaui.com/contact
You may also call us at (808) SEA-MAUI or email us at [email protected]
8. Supported Carriers
SMS service may not be available on all carriers or devices. Delivery of messages is subject to effective transmission by your mobile carrier and is not guaranteed by Sea Maui.
9. Privacy
Your personal information, including your phone number, will be handled in accordance with the Sea Maui SMS Privacy Policy.
Sea Maui collects the following information when voluntarily provided:
- Name
- Email Address
- Phone Number
Sea Maui uses this information to provide booking-related communications, customer support, operational updates, and promotional offers.
SMS consent and phone numbers collected for SMS communications will never be shared, sold, rented, or transferred to third parties or affiliates for marketing purposes.
Sea Maui may use service providers such as RingCentral, FareHarbor, and Podium to facilitate SMS communications with users who have opted in.
Sea Maui does not sell personal information to third parties.
10. Additional Disclosures
- You are not required to consent to SMS messaging to make a booking or receive services.
- Standard message and data rates may apply.
- Message frequency may vary.
- Reply STOP to opt out.
- Reply HELP for assistance.
- Promotions and discount offers may be modified or discontinued at any time.
By texting Sea Maui at (RingCentral Phone Number), you agree to receive customer care, marketing, and account notification messages from Sea Maui. Reply STOP to opt out. Reply HELP for support. Message and data rates may apply. Messaging frequency may vary. Please visit (Sea Maui Website) to view our Terms & Conditions and Privacy Policy.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply STOP to any mobile message sent from us or use the unsubscribe link provided within our messages. You understand and agree that alternative methods of opting out, such as using different words or requests, will not be considered a reasonable means of opting out. We do not charge for this service; however, you are responsible for any charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For assistance, text HELP to the number from which you received the messages. You may also contact us through (Sea Maui Website) for additional information.
Sea Maui reserves the right to modify any telephone number or short code used to operate this service at any time. You will be notified of such changes. You agree that any messages sent to a telephone number or short code that has been changed, including STOP or HELP requests, may not be received, and Sea Maui will not be responsible for honoring requests made through those messages.
To the fullest extent permitted by applicable law, Sea Maui shall not be liable for any failed, delayed, or misdirected delivery of information sent through this service, any errors in such information, or any actions taken or not taken in reliance on the information or service.
Your privacy is important to us. Please review our Privacy Policy at (Privacy Policy Link) to learn how we collect, use, and protect your personal information.
11. Changes to SMS Terms
Sea Maui reserves the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date.
Effective Date: January 1, 2024
12. Contact Information
If you have questions regarding these SMS Terms and Conditions, please contact:
Sea Maui
Website: seamaui.com/contact
Email: [email protected]
Phone: (808) SEA-MAUI
Privacy Policy
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Privacy Policy
Last Updated: July 18, 2026
Sea Maui (“Sea Maui,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a tour, contact us, or otherwise interact with us.
Information We Collect
Personal Information
When you make a reservation, contact us, subscribe to our communications, or otherwise interact with Sea Maui, we may collect personal information including:
- Full name
- Email address
- Phone number
- Mailing address
- Payment and billing information
- Emergency contact information
- Information related to your reservation or tour participation
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address
- Browser type
- Operating system
- Referring website addresses
- Pages viewed and time spent on our website
- Device identifiers and analytics information
How We Use Your Information
We may use your information for the following purposes:
Reservations and Customer Service
To process bookings, confirm reservations, provide customer support, respond to inquiries, send important updates regarding your tour, and communicate operational information.
Marketing and Promotional Communications
With your consent, we may send promotional emails, special offers, newsletters, and updates about Sea Maui experiences. You may unsubscribe from marketing communications at any time by following the instructions included in the communication or by contacting us directly.
Operational and Legal Purposes
We may use your information to:
- Improve our website and services
- Maintain safety and operational standards
- Comply with legal obligations
- Respond to lawful requests from government authorities
- Protect our rights, property, customers, and business operations
Consent to Receive Text Messages
You are not required to consent to receiving text messages from Sea Maui. By providing your phone number and opting in, you agree to receive text messages regarding:
- Reservation confirmations
- Tour reminders
- Schedule changes
- Weather-related updates
- Customer service communications
- Promotional offers (if you have opted in)
Message and data rates may apply. You may opt out at any time by replying STOP to any text message you receive from us.
Information Sharing and Disclosure
Sea Maui does not sell, rent, or lease your personal information to third parties.
We do not sell, rent, release, or transfer your SMS consent or phone number to third parties for marketing purposes.
We may share information in the following circumstances:
Service Providers
We may share information with trusted third-party vendors that assist us with:
- Reservation systems
- Payment processing
- Email and SMS communications
- Website hosting and analytics
- Customer support services
These providers are contractually obligated to protect your information and use it only for the services they perform on our behalf.
Legal Requirements
We may disclose information when required by law or when we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights or property
- Prevent fraud or security issues
- Protect the safety of our guests, employees, or the public
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Marketing Communications
You may opt out of receiving promotional emails or text messages at any time. Even if you opt out, we may still send important transactional or reservation-related communications.
Access and Updates
You may request access to, correction of, or updates to your personal information by contacting us using the information below.
Third-Party Websites
Our website may contain links to third-party websites. Sea Maui is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
SMS Message Communications
Sea Maui may send SMS messages directly or through authorized service providers. Your mobile carrier acts as your agent in delivering these messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, affiliates, or business partners.
Children’s Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website and services constitutes acceptance of any updates.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Sea Maui
2435 Kaanapali Parkway
Lahaina, HI 96761
: 808-SEA-MAUI
Parking Information
We DO validate parking for The Whaler’s Village parking structure for up to 4 hours. Please bring your ticket with you so we can validate that for you at CHECK IN. Additional time in the lot runs at $3 per half hour. Please note there will be a charge to exit the parking lot if you are scheduled on one of our 1/2 day morning snorkel trips. Sea Maui is not responsible for any additional parking fees that may be incurred. There’s a very limited amount of free beach parking located in between Whaler’s Village and The Westin. Many times this lot is full so we recommend only trying this lot if you’re early for check in. If you’re traveling from another part of the island into Lahaina for your trip on Sea Maui we recommend checking google maps or any traffic app a few hours before you depart. The highway into Lahaina is prone to heavy traffic, especially during peak seasons. If you’re still not sure where to find us, please don’t hesitate to call (808) SEA-MAUI and we’ll gladly help you out with directions.
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