Terms and Conditions

Sea Maui SMS Privacy Policy & Terms and Conditions

Effective Date: January 1, 2024

These SMS Privacy Policy & Terms and Conditions (“Terms”) govern the use of SMS messaging services provided by Sea Maui through our website and other communication channels. By opting in to receive SMS messages from Sea Maui, you agree to these Terms.

1. SMS Program Description

Sea Maui may send SMS messages to customers, guests, subscribers, and job applicants who choose to opt in. Messages may include:

Booking confirmations and reservation updates
Check-in instructions and parking information
Tour reminders
Tour schedule changes or weather-related cancellations
Customer support communications
Billing or account notifications
Promotional messages, discounts, and special offers (where consent has been provided)
Employment-related communications for job applicants

Example Message:

“Sea Maui: This is a reminder of your upcoming tour on July 15 at 8:00 AM. Please arrive 30 minutes early. Reply STOP to opt out at any time.”

By providing your mobile phone number through our website, online forms, checkout process, verbal communication, or email, you consent to receive SMS messages from Sea Maui.

Consent to receive SMS messages is not required as a condition of purchasing any goods or services.

The information obtained during the SMS consent process, including your mobile phone number, will be used solely for communicating with you regarding Sea Maui services.

SMS consent and phone numbers collected for SMS communications will never be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.

3. Message Frequency

Message frequency varies based on your interactions with Sea Maui, including reservations, customer service inquiries, operational updates, and promotional campaigns.

You may receive up to 5 messages per week, although frequency may vary depending on your activity.

4. Message and Data Rates

Standard message and data rates may apply according to your wireless carrier’s pricing plan. Charges may vary depending on your carrier and whether messages are sent domestically or internationally.

Sea Maui is not responsible for any messaging or data charges billed by your mobile carrier.

5. How to Opt In

You may opt in to receive SMS communications from Sea Maui by:

Completing a reservation through our website
Submitting a contact or inquiry form on our website
Signing up through our website welcome pop-up or other online forms
Providing verbal consent during customer service interactions
Providing written consent via email or other communications

6. How to Opt Out

You may opt out of receiving SMS messages at any time by replying with any of the following keywords:

STOP
UNSUBSCRIBE
CANCEL
QUIT

After sending a STOP message, you may receive one final confirmation message confirming your removal from our SMS program.

Please allow up to 10 business days for your opt-out request to be fully processed.

You may also request removal by contacting Sea Maui directly.

7. Help & Customer Support

If you need assistance with our SMS messaging service, reply:

HELP

You may also contact us:

Website: https://seamaui.com/contact

Email: [email protected]

Phone: (808) SEA-MAUI

8. Supported Carriers

SMS messaging may not be available on all wireless carriers or mobile devices. Message delivery depends on your wireless provider and is not guaranteed by Sea Maui.

9. Privacy

Sea Maui respects your privacy and is committed to protecting your personal information.

We may collect the following information when voluntarily provided:

Name
Email address
Mobile phone number

This information is used solely to:

Process reservations
Provide customer support
Send booking confirmations
Deliver operational updates
Notify guests of schedule changes or cancellations
Send promotional offers when you have provided consent
Communicate with job applicants

Sea Maui does not sell, rent, or share personal information with third parties for marketing purposes.

Sea Maui may use trusted service providers, including RingCentral, FareHarbor, and Podium, solely to facilitate communications and booking-related services. These providers process information on our behalf and are contractually required to safeguard your information.

Your SMS consent and mobile phone number will never be shared with third parties or affiliates for marketing or promotional purposes.

10. Additional SMS Disclosures

Consent to receive SMS messages is not required to purchase goods or services.
Standard message and data rates may apply.
Message frequency varies.
Reply STOP to unsubscribe.
Reply HELP for assistance.
Promotional offers may be modified or discontinued at any time.

By texting Sea Maui at (808) SEA-MAUI, you consent to receive customer care, marketing, and account notification messages from Sea Maui. Reply STOP to opt out. Reply HELP for assistance. Message and data rates may apply. Messaging frequency varies.

If you wish to unsubscribe from marketing messages, reply STOP to any message you receive.

Alternative opt-out requests that do not use recognized unsubscribe keywords may not be processed automatically.

Sea Maui does not charge for SMS messages; however, your wireless carrier may assess messaging or data charges.

Sea Maui reserves the right to modify the telephone number used for SMS communications at any time. If this occurs, we will notify users as required. Requests sent to a discontinued number may not be received.

To the fullest extent permitted by law, Sea Maui shall not be liable for delayed, failed, or misdirected message delivery or for actions taken in reliance upon information transmitted through the SMS service.

For additional information regarding how we collect, use, and protect personal information, please review our general Privacy Policy.

11. Changes to These Terms

Sea Maui may update these SMS Privacy Policy & Terms and Conditions from time to time. Any revisions will be posted on this page along with an updated Effective Date. Continued participation in our SMS program constitutes acceptance of any updated Terms.